Privacy Policy

01Introduction

Charleston Bonsai (“we,” “us,” or “our”) operates the website at charlestonbonsai.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Site or interact with our social-media pages on Facebook and Instagram. Please read it carefully. If you disagree with its terms, please discontinue use of the Site.

02Information we collect

Information you provide to us

We may collect personal information you voluntarily provide when you:

• Contact us by email
• Submit an inquiry through the Site or our social-media pages
• Schedule an appointment to visit the nursery
• Make a purchase or inquire about a specific tree

This may include your name, email address, phone number, and any message content you provide.

Automatically collected information

When you visit the Site, certain information may be collected automatically — your IP address, browser type, operating system, referring URL, and pages viewed — and used in aggregate to analyse usage and improve the experience.

03Social media and Meta platforms

We maintain business pages on Facebook and Instagram, both operated by Meta Platforms, Inc. When you interact with our pages on these platforms — by liking, commenting, or sending a message — Meta collects information about those interactions in accordance with their own privacy policies.

We may use Meta’s business tools to:

• Post content and updates about our collection
• Respond to messages and comments from followers
• View insights and analytics about page performance
• Promote our work to relevant audiences

Any personal data processed through Meta’s platforms is subject to Meta’s Privacy Policy. We do not control, and are not responsible for, Meta’s data-collection or processing practices.

04How we use your information

We use the information we collect to:

• Respond to your inquiries and provide assistance
• Schedule appointments and process transactions
• Send updates about the collection or events, if you have opted in
• Operate, maintain, and improve the Site and our social-media presence
• Comply with applicable laws and legal obligations

05Sharing of information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

• Service providers — we may share information with trusted third-party service providers who assist us in operating the Site or our business, under strict confidentiality obligations.
• Legal requirements — we may disclose information when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

06Cookies and tracking technologies

The Site may use cookies and similar tracking technologies to enhance your browsing experience and analyse traffic. You may configure your browser to refuse cookies; however, some features of the Site may not function properly as a result.

07Data security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is entirely secure, however, and we cannot guarantee absolute security.

08Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

09Children’s privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10Your rights

Depending on your location, you may have certain rights with respect to your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please write to us at the address below.

11Changes to this policy

We may update this Privacy Policy from time to time. We will note any material changes by updating the “Last updated” date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

12Write to us

Questions about this Privacy Policy or our data practices? Write to: